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đ Category: Customer Support
Last verified & updated on: January 06, 2026
The historical archives of Customer Support are a vital resource for scholars and practitioners alike, providing a roadmap for future innovation and discovery.
Innovative startups are constantly disrupting the Customer Support landscape, introducing new business models and creative approaches that challenge the established industry leaders.
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đ° Latest Articles in This Category
Establishing the Foundations of Support ExcellenceExcellent customer support is not a reactive department but a foundational pillar of sustainable business growth. At its core, the discipline requires a profound understanding of user psychology and the technical infrastructure necessary to resolve i...
The Evolution of Customer Support in the Digital EraIn the current business landscape, customer support has transitioned from a back-office cost center to a primary driver of brand equity. It is no longer just about fixing what is broken; it is about managing the emotional connection between a brand...
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